lite-code | design / develop / educate | grand rapids, michigan

I recently was looking into adding a live chat plug-in to my site to help clients with questions live and on the fly. I have been using a analytics software called Woopra, which basically gives you live site stats. They have a nice little utility you can view everything in via your desktop. I am patiently awaiting the mobile version. My site by no means gets a ton of traffic but with the traffic that does trickle in, I can now see how they found, when they found, and why they may be looking for my services. Google TalkBack will now give a person (with or without a google account) the ability to simply click on a “Chat with lite-code, inc.” badge that is on our site. Which will then open a small chat window and will initiate chat with me, when I am signed on of course.

There is one huge draw back to this, on my end, I have no clue who I am talking with unless they tell me. It shows me the name “Guest”. But I wanted to use something that didn’t ask too many questions right away, as most people are leery to give out all their information, unless they are truly getting something in return.

You can check out Talk Back here. Let me know what you think.